Privacy Policy

Last Updated: November 1, 2025

At Macaroom, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name
  • Phone number
  • Email address
  • Payment information (processed securely through Stripe)
  • Order details and preferences
  • Custom images uploaded for personalized products
  • Special instructions and dietary requirements

Automatically Collected Information

When you use our website, we may automatically collect:

  • Device information (browser type, operating system)
  • IP address
  • Usage data (pages visited, time spent on site)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and pickup reminders via email and SMS
  • Communicate with you about your orders and respond to inquiries
  • Improve our products, services, and website
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Send promotional communications (with your consent)

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

  • Stripe: For secure payment processing
  • Twilio: For SMS notifications and OTP verification
  • Resend: For email delivery
  • Cloudinary: For image storage and management

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data in transit (SSL/TLS)
  • Secure storage of payment information through Stripe
  • Regular security assessments and updates
  • Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us at teamgujj@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Maintain your shopping cart between sessions
  • Analyze website usage and performance
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order history and transaction records are retained for tax and accounting purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: teamgujj@gmail.com
Phone: (555) 123-4567

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

By using Macaroom's services, you acknowledge that you have read and understood this Privacy Policy.